Returns & Refunds
Exceptional customer service is a top priority for us here at Exclusive Equine. For this reason, we are happy to accept returned products if you have changed your mind on style or colour (excluding saddles), or if the product is ill fitting. All items come with a warranty (dependent on the product), and guidelines outlined by the warranty will be met when exchanging products with faulty material or workmanship.
Conditions of Exchange
Items must be returned to Exclusive Equine within 14 days of receiving the product. Items must be in original and saleable condition. The cost of return shipping is the sole responsibility of the buyer.
Returns will be given the option of exchange or store credit to the value of the item/s originally purchased. Exclusive Equine will provide the exchange for a different size, style and colour given the items chosen are in stock. Exclusive Equine will not exchange for items lost in transit on return to us.
We do not issue refunds on custom saddle orders.
Returns and exchanges may be shipped to:
59 Golden Meadow Road
Barrie, ON L4N 7G5
Saddle Deposit, Payments & Payment Plans
Exclusive Equine standard practice is a $2000 deposit for your saddle order to be placed, when saddle is ready to ship from the Kentaur factory we ask that final payment is made. If you decide to pay by credit card a 2.9% charge will be added to your outstanding balance. We accept email transfers to email@example.com with the password "saddle."
Payment Plan Options
Exclusive Equine can offer a customized payment plan to suit your budget. A minimum of $500 (non refundable deposit) at time of order. Once your deposit is made there are many options in the form of monthly payment plans. There is a 10% interest charge on the over all order. If a payment is missed and alternate arrangements are not made with Exclusive Equine there are additional fees associated. A $25 charge will be added if payment is missed by five days, an additional $25 will be added if payment is missed by 10 days and an additional $50 is added if payment is missed after 15 days.
Saddle Trade In & Used Saddles
Exclusive Equine will accept trade-ins once inspected by our Sales Manager Alanna O'Neil. If you decide to trade your saddle in towards the purchase of a new one, there is a minimum of $500 (non refundable) deposit required. Also, the trade saddle must be delivered to the sales representative with in 5 business days of receiving deposit. All trade in or used saddle sales are charged 30% on the sale price of the saddle.
If you have any further inquiries, please don’t hesitate to contact us at firstname.lastname@example.org